Acceptable Use Policy

1. Overview

2. Permitted Use

• Creating and managing digital property guidebooks for legitimate vacation rental or short-term rental properties;
• Generating and deploying QR codes for guest access to property information;
• Using the AI assistant to provide automated guest support;
• Managing staff tasks, cleaning schedules, and property operations;
• Generating and distributing direct booking rebates to previous guests;
• Tracking guest engagement and booking signals through the Platform dashboard;
• Participating in the 365-Day Booking Guarantee program in accordance with the Guarantee Terms.

3. Prohibited Conduct

• Providing false, misleading, or inaccurate information about your identity, properties, or business;
• Registering properties that do not exist, are not genuine rentals, or that you do not have authorization to manage;
• Using the Platform to facilitate illegal activities, including money laundering, tax evasion, or fraud;
• Attempting to access, modify, or interfere with the Platform's systems, servers, or infrastructure without authorization;
• Reverse-engineering, decompiling, or disassembling any part of the Platform;
• Using bots, scrapers, automated tools, or scripts to interact with the Platform in unauthorized ways;
• Distributing malware, viruses, or other harmful code through the Platform;
• Harassing, threatening, or abusing other users, guests, or Company employees;
• Infringing on intellectual property rights of Estaviz or any third party;
• Reselling, sublicensing, or redistributing Platform access or features without written authorization;
• Circumventing access controls, usage limits, or rate-limiting mechanisms.

4. Guarantee Program Integrity

• Artificially inflating or suppressing Booking Signals or Confidence Scores;
• Using multiple accounts, identities, or affiliated entities to circumvent serial claimant limitations;
• Creating fake or sham bookings to manipulate Guarantee eligibility;
• Intentionally blocking, disabling, or interfering with the Platform's tracking systems;
• Deploying QR codes in inaccessible locations or in a manner designed to prevent guest interaction;
• Submitting fraudulent or misleading Guarantee claims;
• Colluding with third parties to generate false booking activity or suppress genuine signals;
• Using privacy tools, VPNs, or browser extensions specifically to evade tracking for the purpose of filing fraudulent Guarantee claims;
• Registering properties under false names or entities to reset Guarantee eligibility.

5. Content Standards

• Content must be accurate, truthful, and not misleading;
• Content must not infringe on third-party intellectual property, privacy, or publicity rights;
• Content must not contain hate speech, discriminatory language, or material that promotes violence;
• Content must not include sexually explicit material or content inappropriate for a general audience;
• Property descriptions, photos, and amenity information must accurately represent the actual property;
• AI assistant training data must be factual and relevant to the property and guest experience.

6. Security

• Share your login credentials with unauthorized individuals;
• Use another person's account without their explicit permission;
• Attempt to gain unauthorized access to other users' accounts or data;
• Exploit security vulnerabilities in the Platform — report them to security@estaviz.com instead;
• Exceed authorized access levels, including accessing staff portal features without proper PIN authorization.

7. Enforcement

• Warning notification;
• Temporary suspension of account access;
• Permanent termination of account and all associated services;
• Forfeiture of any pending or active Guarantee claims;
• Reporting to law enforcement authorities where required or appropriate;
• Legal action to recover damages or enforce compliance;
• Withholding of refunds or credits.

8. Reporting Violations

9. Changes to This Policy

10. Contact